Information We Collect

Personal Information You Provide

When you register for our programs or contact us, we collect information you voluntarily provide. This includes your name, email address, phone number, and educational background. If you enroll in a course, we'll also collect payment information and any materials you submit as part of your coursework.

Automatically Collected Data

Our website collects certain technical information automatically when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this to improve our platform's performance and understand how people use our educational resources.

How We Use Your Information

We process your data to deliver educational services you've signed up for. This means sending course materials, tracking your progress, issuing certificates, and responding to your questions. We also use your information to improve our curriculum based on how students engage with different topics.

From time to time, we'll send updates about new programs or changes to existing courses. You can opt out of these communications anytime, though we'll still need to send essential information about courses you're enrolled in.

Legal Basis for Processing

Under Vietnamese law, we process your data based on contract fulfillment (when you enroll in courses), legitimate interests (improving our services), and consent (for marketing communications). Where required by law, we'll always ask for your explicit permission before processing sensitive information.

Data Sharing and Third Parties

We don't sell your personal information to anyone. However, we work with certain service providers who help us run our platform. These include payment processors, email service providers, and cloud storage companies. All these partners are bound by confidentiality agreements and can only use your data for specific purposes we've authorized.

Educational Partners

Some of our courses involve partnerships with other educational institutions or industry professionals. When relevant, we may share limited information about your progress with these partners, but only with your advance knowledge and consent.

Legal Requirements

We'll disclose your information if required by Vietnamese law or in response to valid legal processes. This might happen in cases involving suspected fraud, threats to safety, or compliance with regulatory investigations.

Your Privacy Rights

Vietnamese data protection regulations give you several rights regarding your personal information. Here's what you can do:

• Access your data: Request a copy of all personal information we hold about you
• Correct inaccuracies: Update or fix any incorrect information in your profile
• Request deletion: Ask us to remove your data (subject to legal retention requirements)
• Restrict processing: Limit how we use your information in certain situations
• Data portability: Receive your data in a structured format to transfer elsewhere
• Object to processing: Opt out of specific uses of your information

To exercise any of these rights, contact us at support@wiseupstream.com. We'll respond within 30 days and verify your identity before processing requests. Some rights may not apply in all circumstances, particularly where legal obligations require us to retain certain records.

Data Security Measures

We've implemented multiple layers of security to protect your information. Our systems use industry-standard encryption for data transmission and storage. Access to personal data is restricted to authorized personnel who need it to perform their jobs, and all staff receive regular training on data protection practices.

Technical Safeguards

Our platform uses SSL/TLS encryption for all data transfers. We maintain regular security audits, use firewalls and intrusion detection systems, and keep all software updated with the latest security patches. Payment information is processed through PCI-DSS compliant providers and never stored on our servers.

Organizational Measures

We've established clear data handling procedures and limit access based on role requirements. Our team follows strict confidentiality protocols, and we conduct background checks on employees with access to sensitive information.

Despite our best efforts, no system is completely secure. If we experience a data breach affecting your information, we'll notify you and relevant authorities as required by Vietnamese law, typically within 72 hours of discovering the incident.

Cookies and Tracking Technologies

Our website uses cookies to remember your preferences and analyze how people use our platform. Essential cookies are necessary for the site to function properly. These remember your login status and keep your session secure.

We also use analytical cookies to understand which pages are most popular and how long people spend on different sections. This helps us improve content and identify technical issues. You can disable non-essential cookies through your browser settings, though this might affect some functionality.

Third-Party Cookies

Some cookies come from external services we've integrated, like video players or social media sharing buttons. These services may track your activity across different websites. Check their respective privacy policies for details on how they handle data.

Data Retention and Deletion

We keep your information only as long as needed for legitimate educational and legal purposes. Course enrollment data is retained for five years after completion to provide transcript services and verify certificates. Financial records are kept for ten years to comply with Vietnamese accounting regulations.

Marketing data is reviewed annually, and we remove contacts who haven't engaged with our communications for over two years. If you request deletion of your account, we'll remove personal data within 30 days, except where legal obligations require longer retention.

Automatic Deletion

Some data types are automatically deleted after set periods. Website logs are purged after 12 months, temporary files are removed within 90 days, and inactive account data receives regular review. You can request early deletion by contacting our support team.

International Data Transfers

While we primarily operate in Vietnam, some of our service providers are located internationally. When we transfer data outside Vietnam, we ensure appropriate safeguards are in place through contractual agreements that require equivalent data protection standards.

We carefully vet all international partners and only work with companies that demonstrate strong privacy practices. If you have concerns about where your data is stored, contact us for specific details about our current infrastructure.

Children's Privacy

Our educational programs are designed for adults and individuals over 16 years old. We don't knowingly collect information from younger children without parental consent. If you're under 16 and interested in our courses, please have a parent or guardian contact us to discuss appropriate enrollment procedures.

If we discover we've accidentally collected data from someone under 16 without proper consent, we'll delete that information promptly. Parents can contact us to review, modify, or delete their child's information.

Changes to This Policy

We update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our website at least 30 days before the new policy takes effect.

Continued use of our services after policy changes indicates acceptance of the updated terms. If you disagree with modifications, you can close your account before they become effective. We maintain archived versions of previous policies upon request.